SMS Privacy Policy
SprintRay text messages · Last updated November 12, 2026
This policy explains how SprintRay Inc. ("SprintRay", "we", "us") handles information collected through SprintRay text messages sent from (833) 576-1666 (the "Program"). It supplements SprintRay's general privacy policy available at sprintray.com; where they differ, this policy governs the Program.
Information we collect
- Your name, mobile phone number and, optionally, your company or practice name.
- Your consent record: the consent wording you agreed to, the date and time, and the IP address and browser information of the sign-up.
- Opt-out and opt-in requests you send by text (STOP, START).
- The content of messages you send to and receive from the Program.
- Delivery information from our messaging provider, such as message status and carrier.
How we use it
- To operate the Program: send the messages you request and generate AI agent replies.
- To honor HELP and STOP requests and keep records of consent.
- To test, troubleshoot and improve the SprintRay AI agent.
Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We share information only with service providers that run the Program on our behalf, under contracts that limit their use of it to providing services to us: our SMS provider (Twilio) to deliver messages, and our cloud and AI providers to host the Program and generate replies. We may also disclose information when required by law.
Retention
We keep message content for up to 90 days after the pilot ends, and opt-in and opt-out records for as long as needed to prove consent and honor opt-outs.
Health information
During the pilot the Program uses fictional data only. Please do not send real personal health information. If you do, we will delete it when we become aware of it.
Security
We use reasonable administrative, technical and physical safeguards to protect Program information.
Your choices
Text STOP at any time to stop receiving messages. To request access to or deletion of your Program data, email support@sprintray.com.
Children
The Program is not directed to anyone under 18, and we do not knowingly collect their information.
Changes
We may update this policy. Changes take effect when posted on this page.
Contact
SprintRay Inc., 2710 Media Center Dr, Los Angeles, CA 90065 · support@sprintray.com